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Roadmates.com consider protection of your privacy
to be of utmost importance and are committed to providing you with a
personalised service that meets your requirements in a way that safeguards your
privacy. This policy explains how we may collect information about you and then
use it in order to satisfy your particular requirements. It also outlines some
of the security measures that we take in order to protect your privacy and
gives certain assurances on things that we will not do.
When we first obtain personal information from you, or when you take a new
service from us, we will give you the opportunity to indicate if you do or do
not (as applicable) wish to receive information from us about other services or
products. Normally this will be done by way of a tick box on an application
form or contract. You may revise the choice that you have made at any time by
writing to us informing us of the change.
Some of the personal information we hold about you may be sensitive personal
data within the meaning of the Data Protection Act 1998 – for example,
information about your health or ethnic origin. We will not use sensitive
personal data about you other than for the specific purpose for which you
provide it.
Collection of
Information
1. We may collect personal information about you from a number of sources,
including:
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from you when you agree to
take a service from us in which case this may include your contact
details, date of birth, payment method and possibly bank details;
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from you when you contact
us with an enquiry or in response to a communication from us, in which
case this may tell us something about your preferences;
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from publicly available
sources, such as the electoral register.
Use of
Information
2. We may use personal information about you for a number of purposes,
including:
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carrying out marketing
analysis and profiling and create statistical and testing information
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to contact you by any means
(including mail, email, telephone or text messages) about other services
or products offered by us or by our carefully selected partners. We will
only contact you in this way if you have previously indicated your consent
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to help administer and
contact you about improved administration of any accounts, services and
products provided by us previously, now or in the future
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to help prevent or detect
fraud or loss
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to respond to enquiries
from you
3. Whether or not you have opted out in relation to
use of your information for direct marketing, it is our practice to search the
mailing, telephone, fax and email preference services (as applicable) so that
if you have registered your details with those services you will not receive
any direct marketing material from us via that channel.
Disclosure of
Information
4. We may disclose information we hold about you to third parties for the
purpose of providing services you have requested, as part of the process of
sale of one or more of our businesses, or where legitimately requested for
legal or regulatory purposes, as part of legal proceedings or prospective legal
proceedings. From time to time, these third parties may be located outside the
EEA in countries which do not have the same standards of protection for
personal data as the UK.
5. We, and other third-party credit organisations, may also access information
about you:
to check your identity to
prevent money laundering unless other satisfactory proof of identity is
provided.
6. You should also note that communications with
you (including phone convesations and emails) may be monitored and recorded by
us for quality assurance, legal, regulatory and training purposes.
Protection of
Information
7. We maintain strict security measures in order to
protect personal information. This includes following certain procedures, for
example to check your identity when you telephone us, encrypting data on our
web sites and in order to ensure compliance with all applicable legal
requirements.
The Internet
8. Our primary mode of communication is via email,
if you do not wish to be contacted by email, then please email info@roadmates.com
with your Roadmates account name and state your preferred method of
communication.
Please be aware that communications over the
Internet, such as emails/webmails, are not secure unless they have been encrypted.
Your communications may route through a number of countries before being
delivered – this is the nature of the World Wide Web/Internet. We cannot accept
responsibility for any unauthorised access or loss of personal information that
is beyond our control.
9. We may use 'cookies' to monitor web-site user traffic patterns and site
usage. They help us to understand how our customers and potential customers use
our web sites so that we can develop and improve the design, layout and
functionality of the sites. A cookie is a piece of information that is stored
on your computer's hard drive and which records your navigation of a web site
so that, when you revisit that web site, it can present tailored options to you
based upon the stored information about your last visit. You can normally alter
the settings of your browser to prevent acceptance of cookies.
We may use third-party advertising companies to serve ads on our behalf. These
companies may employ cookies and action tags (also known as single pixel gifs
or web beacons) to measure advertising effectiveness. Any information that
these third parties collect via cookies and action tags is completely
anonymous.
If you do not want us to deploy cookies in your browser, you can set your
browser to reject cookies or to notify you when a web site tries to put a
cookie on your computer. However, rejecting cookies may affect your ability to
use some of the products and/or services at our Web Site.
Turning Off
Cookies in Different Browsers
Internet Explorer 5.0
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From your browser menu,
select 'Tools'.
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Then select 'Internet
Options'. This will bring up the 'Internet Options' Dialogue Box.
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On the top of the dialogue
box, select 'Security', then 'Custom Level'. This will bring up the
'Security Settings' box.
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Scroll down using the
scroll bar on the right hand side of the box, until you come to the
section carrying the title 'allow cookies to be stored on your computer'.
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Of the options available,
select 'Disable', and then select the 'OK' button on the bottom of the
menu box.
Internet Explorer 6.0
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From your browser menu,
select 'Tools', and then 'Internet Options'. This will bring up the
'Internet Options' Dialogue Box.
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On the top of the dialogue
box, select 'Privacy'. This will bring up the 'Privacy Settings' box.
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On the Privacy tab, move
the slider up for a higher level of privacy or down for a lower level of
privacy.
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Move the slider to the top
to block cookies from all web sites.
Following these instructions will stop your computer from accepting cookies
in future. You may reconfigure your computer to accept cookies again by
following these instructions, but by selecting 'Enable', and the 'OK' button on
the bottom of the menu box (Internet Explorer 5.0); or by selecting the
'Default' button (Internet Explorer 6.0).
Netscape 4.7
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First, on your top menu,
select 'Edit', and then 'Preferences'. This will bring up the
'Preferences' menu box.
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From the options on the
left-hand side, select 'Advanced' which will bring up another menu.
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Halfway down, you will see
a section on cookies, and if you wish to turn cookies off, you should
select 'Disable', and then the 'OK' button on the bottom of the menu box.
You may reconfigure your computer to accept cookies again by following
these instructions, but by selecting 'Accept All Cookies', and then selecting
the 'OK' button on the bottom of the menu box.
Netscape 6.0
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First, on your top menu,
select 'Tasks', and then 'Privacy & Security'.
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From here you have the
option to 'block cookies from this site', 'unblock cookies from this site'
or view and remove and prevent cookies from being reaccepted from selected
sites.
Links
10. Web sites operated by other companies within
the Roadmates.com environment may contain links to other sites. Please be aware
that neither Roadmates.com nor its subsidiaries are responsible for the privacy
practices of such other sites. This privacy policy applies solely to
information collected by Roadmates.com
Further
Information
11. If you would like any further information or have any comments on our
Privacy Policy then please email us at privacy@roadmates.com
This Policy applies to personal information held about individuals. It
does not apply to information we hold about companies and other organisations.
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